Author Archives: 911Center

Rice-Steele 911 Center Dispatcher receives “Make a Difference” award

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  DeRaad, Rice-Steele 911 Center dispatcher, receives Make a Difference  Award Brad Phenow   Mar 24, 2017 Updated Mar 24, 2017 Lisa DeRaad, a longtime dispatcher at the Rice-Steele 911 Center, receives the Make a Difference Award from the Minnesota Association of Public-Safety Communications Officials (APCO) on March 22 in Alexandria for her handling of a Northfield shooting incident in August. Pictured from… Read more »

911 Language Line

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For Rice County’s English-speaking residents, communicating with one of the 21 dispatchers at the Rice-Steele 911 Center is not something to worry about. Dial 9-1-1 and most know help will soon be on the way. For non-English-speakers, it may not always be so easy. But thanks to a state contract with Language Line Solutions, the same can be said for people of all languages.

Long-time Dispatcher Receives Recognition

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Longtime dispatcher receives recognition for handling of Northfield shooting BY ASHLEY STEWART, Owatonna People’s Press OWATONNA, MN — For nearly 24 years, Lisa DeRaad has connected residents calling 911 to law enforcement, emergency personnel and other resources as a public-safety dispatcher within Rice and Steele counties. But nothing could have prepared her for the call she received in August from Northfield. “We… Read more »

New Administrator Hired

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Owatonna People’s Press Posted: Tuesday, October 13, 2015 1:52 pm | Updated: 11:22 pm, Wed Oct 14, 2015. By ASHLEY STEWART astewart@owatonna.com OWATONNA — After more than 15 years with the Rice Steele 911 Center, Jill Bondhus has been promoted to Administrator. Last week the Rice Steele 911 Center Joint Powers Board approved an employment agreement at its meeting in… Read more »

Emergency Alert System

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This system, Everbridge, allows Rice & Steele 911 Center to notify citizens of emergent situations that may affect area residents and allows citizens to be informed of time sensitive incidents as they arise. Rice and Steele Counties have offered Everbridge since 2012. This upgrade will allow weather alerts to be disseminated directly from National Weather Service, allows citizens to set a window of time for notifications, and to subscribe to which notifications they would like to receive.

Facts about 9-1-1

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9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate response from law enforcement, the fire department, or an ambulance.

Help Us Help You

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When you call 911 for an emergency, you expect help quickly. But often people wait longer than necessary for help from police, fire or ambulance crews because responders aren’t given the correct address for the emergency.