DeRaad, Rice-Steele 911 Center dispatcher, receives Make a Difference Award Brad Phenow Mar 24, 2017 Updated Mar 24, 2017 Lisa DeRaad, a longtime dispatcher at the Rice-Steele 911 Center, receives the Make a Difference Award from the Minnesota Association of Public-Safety Communications Officials (APCO) on March 22 in Alexandria for her handling of a Northfield shooting incident in August. Pictured from… Read more »
For Rice County’s English-speaking residents, communicating with one of the 21 dispatchers at the Rice-Steele 911 Center is not something to worry about. Dial 9-1-1 and most know help will soon be on the way. For non-English-speakers, it may not always be so easy. But thanks to a state contract with Language Line Solutions, the same can be said for people of all languages.
Longtime dispatcher receives recognition for handling of Northfield shooting BY ASHLEY STEWART, Owatonna People’s Press OWATONNA, MN — For nearly 24 years, Lisa DeRaad has connected residents calling 911 to law enforcement, emergency personnel and other resources as a public-safety dispatcher within Rice and Steele counties. But nothing could have prepared her for the call she received in August from Northfield. “We… Read more »
Owatonna People’s Press Posted: Tuesday, October 13, 2015 1:52 pm | Updated: 11:22 pm, Wed Oct 14, 2015. By ASHLEY STEWART email@example.com OWATONNA — After more than 15 years with the Rice Steele 911 Center, Jill Bondhus has been promoted to Administrator. Last week the Rice Steele 911 Center Joint Powers Board approved an employment agreement at its meeting in… Read more »
9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate response from law enforcement, the fire department, or an ambulance.
Calls coming into the 911 Center are answered by a Call Taker. The Call Taker will verify your name and the location of the emergency. As soon as they know the basics about your emergency they will post the information
When you call 911 for an emergency, you expect help quickly. But often people wait longer than necessary for help from police, fire or ambulance crews because responders aren’t given the correct address for the emergency.